Ritual supplies game console sets toy paper products Qingming burned paper paper money

COVID-19 UPDATE

All orders are processed as normal, however you might experience delivery delays due to the COVID-19.

Handling Time 

All orders are processed within 1-3 business days. 

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If a significant delay in shipment is expected for your order, we will contact you via email. 

How much will I be charged for shipping?

$5 shipping on orders under $50.
Free shipping on orders over $50.

What are your shipping carriers?

Our carrier partners are included but not limited to DHL, FedEx, UPS, and Amazon Logistics.

Based on the detailed situation, we will choose the carrier that we think works best for you.

How long can I receive my parcel?

Generally, the transit time will be around 3-8 business days. And the time may vary due to the current COVID-19 situation.

For urgent demands, please contact Jossney Support Team to check whether a faster shipping method is available. And this may create extra shipping cost.

If I purchase a few items, will they be delivered at the same time?

If you purchase the items on the same day, we will try to deliver them at the same time.

Based on the stock level, your order may be delivered via separate parcels.

Once shipped out, a shipment notification email will be updated to you automatically.

Can I change the shipping address of my order?

Before you receive the order confirmation email, you can change the address by yourself.

If the order is placed but not shipped out, please kindly contact Jossney Support Team to verify the address.

After you receive the shipment notification email, the address can not be changed any longer. Please kindly contact Jossney Support Team for later assistance.

How can I track my order?

You can track your order on your account if you have registered one on jossney.com.

If you haven’t registered on our site, you can also click here to track your order with Order Number & Email.

For more shipping information, please contact Jossney Support Team for help.

What if my parcel is damaged, shortage, incorrect, or missing?

If you find your parcel is damaged, shortage, or incorrect, please contact Jossney Support Team with the details below:

• Order Number
• Photo of package(showing the shipping label)
• Photo of internal products
• Detailed description of your situation

We will check the details with the carrier to solve your issue as soon as possible. Once located the reason, we will guide you to later steps for an exchange or refund.

If you find your parcel is missing, please contact us at the first moment.

We will check the details with the carrier and guide you the remedy procedures accordingly.