Can I cancel my order?
Before you receive the shipment notification email, please contact Jossney Support Team. And we will try to cancel the order for you.
If the parcel has already shipped out, the order can not be canceled directly.
What is your Return&Refund Policy?
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Jossney’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, Jossney refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.
How can I process the return&refund?
- Please reach out to Jossney customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
- Jossney support will share the corresponding return address with you within 24 working hours.
- For the refund to be processed in a timely manner, please be sure to send a return notification to Jossney with the following information:
- Name of the courier
- Tracking number
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
CN: +86 131 6323 5745